Return and Refund Policy

 

Return and Refund Policy

Cancellations & Refunds:
At Luxury Steam Showers, we are dedicated to providing high-quality products that enhance your home. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund. Please be aware that returns and exchanges are at the buyer’s expense, and the original shipping cost is non-refundable. Refunds will be processed to the original payment method unless an alternative is requested and approved. All items must be returned in their original condition. Upon receiving the returned item, we will inspect it and process the return.

We also pride ourselves on offering one of the best return policies in the industry. You can cancel your order anytime before it ships, free of charge (exceptions apply to custom orders – see below).

If you have any questions, please reach out to us via email at support@luxurysteamshowers.com or call us at (786) 583-2723.

Cancellations (Before Shipment)

If you need to cancel an order, please contact us as soon as possible to ensure we can process a full refund before your order ships. Our customer service team is available during business hours at (786) 583-2723, through the chat feature at the bottom right of the website, or via email at support@luxurysteamshowers.com at any time.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded, as these are specifically created for your order. Once you place an order, the production process begins immediately. If you’re unsure whether your order is custom or made-to-order, feel free to contact us for clarification.

Please note: All sales are final for custom-made or made-to-order items.

Refunds and Returns

If you wish to exchange your product, you may do so. However, you, the customer, will be responsible for all return shipping costs associated with returns and exchanges.

Due to significant increases in LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee, in addition to return shipping charges. If you are replacing the product with another, we may be able to cover some of the costs, depending on the product.

Shipping Times

We strive to fulfill orders as quickly as possible. All orders are dispatched within 1-2 business days and typically delivered within 5-7 business days, depending on the product and brand. However, delays may occur due to factors outside our control. We appreciate your patience and understanding during these times.

Important Acknowledgements

By purchasing from Luxury Steam Showers, you acknowledge and agree to the following terms:

  • You will inspect the package upon delivery and document any damage with photos, submitting them to support@luxurysteamshowers.com within 24 hours of receipt.
  • You are responsible for return shipping costs and any new shipping charges in the event of a refund or exchange.
  • Products must be returned unopened and unused. A restocking fee may apply.
  • Once an order has left the warehouse, full refunds will no longer be available.
  • For returns after shipment, you are responsible for all return shipping and potential restocking fees, which are typically around 25%.

Damages

Please inspect your items immediately upon delivery. If you notice any damage, note it on the delivery receipt and contact us within 24 hours. Email us at support@luxurysteamshowers.com with photos of the damage, packaging, and SKU, along with a brief description. Failure to report damages within 24 hours may void the claim.

Warranty

Warranty terms vary by manufacturer—please refer to the individual product pages for details. Damage claims related to the product’s use over time are handled under warranty. If an item was damaged upon arrival and not reported within 30 days, it does not qualify for a warranty claim.

Returns

The customer is responsible for all return shipping fees for items returned due to customer error, unless otherwise specified on the product page. However, all our products are covered by a warranty to ensure you receive a fully functional product without additional costs. Please check the product page for specific warranty details.

BOGO Promotions

For Buy One, Get One (BOGO) promotions, both items must be returned to receive a full refund. If one item is returned, you will receive a replacement or store credit equal to the value of the item. If the order has shipped, the buyer is responsible for return shipping costs and any applicable restocking fees, which vary by manufacturer.

Refunds will only be issued to the original payment method used for the purchase.

By purchasing from Luxury Steam Showers, you confirm that you have read, understood, and agreed to these terms and conditions.

Chargebacks

Our customer service team is dedicated to helping you resolve any issues fairly and promptly. Please reach out to us if you encounter any issues with your order, as we are committed to providing the best possible solutions.

Please note that customers filing fraudulent chargebacks will be held criminally responsible for theft. If there are any issues with a product, contact us, and we will assist in resolving the matter.

For further questions, contact us at support@luxurysteamshowers.com.

By using our site, you agree to these Terms of Use. If you do not agree, please refrain from using the site.